Customer Service

100% Customer Guarantee

dMedia Prints guarantees the lowest prices at the highest quality on all full color offset printing. We will match any price for full-color printing of comparable quantity and quality and offer you 10% discount just to prove we are serious about our commitment. Just contact us if you find another cheaper printing product elsewhere.

At dMedia Prints, we know that it can be complicated to make that bound in ordering business cards, postcards, or other print products offered online at dMedia Prints, therefore, we want to take the worry out so that you can focus on creating great business cards, envelopes, letterheads, post cards and stickers with our online instant proof as well as finding amazing products and deals! Please note that due to the nature of our full-color printing (CMYK), we cannot print every color available. We do not color match; therefore, we offer print industry’s standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.

We offer Money Back Satisfaction Guarantee to our first-time retail customers for the print products that we sell. This includes business card printing, post card printing, envelope printing, letterhead printing and etc. If you are not entirely satisfied with the finished printed product you can send it back to us for a full refund of the printing cost only. Any products ordered with a subtotal over $100.00 are considered to be a large order. It is recommended that you first place a small order before placing a large order for this guarantee to be valid; that way you will know exactly what quality to look forward to.

dMedia Prints will correct errors of improper cutting, print quality, color and print shift or printing delays. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0 .1″ dimension for business cards, postcards and rack cards, add 0.125″ for all other products. All file formats must have a minimum of 350 dpi (dot per inch) resolutions. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow and black) color mode and black & white artworks and/or images must be provided in grayscale. Please take a minute to review our page on preparing print ready files.

If any issue should arise with the printing of your product, please contact us. From there, click on the fill in your contact information (Name, e-mail address, etc.) and describe the problem or issue in as much detail as possible. We will get back to you within 24 hours.